Skip to content
File a complaint
File a complaint

Evri complaints

Evri complaint: Damaged property – 28 days passed, no compensation, no refund, no contact

Open 17 views Parcel Couriers
File your Evri complaint How does Complain.biz work?

Filed 8 Jan 2026 by Radoslaw

The parcel I’ve sent arrived damaged beyond repair upon delivery. I’ve opened a respective claim via Evri’s Damage Claim Form on 11th of Nov’25. I then received a ation email with the claim ref no, advising me it’ll take 28 working days to investigate. As it’s been way over that with no further update / contact from Evri, I contacted Evri again on 2nd of Jan’26 seeking answers. Rather than getting any meaningful response, their bot created a fresh case for lost property. I tried to explain the situation, each time providing the claim ref no and CCing [email protected], but to no avail – someone named Sophie had been answering, ignoring my input and going about the lost property claim form. On 4th of Jan’26 I once again responded with explanations and since then there were no further correspondence nor any other contact attempts from Evri.

File your complaint

Report

Spam, offensive, not about this company, or it contains someone's private details? Tell us and a person looks at it.

Discussion

0 comments

No comments yet. Been through something similar with Evri? Start the discussion above.

More Evri complaints

View all 1,111

Wronged by Evri too?
Make it sting!

Launch complaint