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Evri complaint: Parcel left in car park

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Filed 20 Jul 2024 by Lee

I ordered an item from eBay. The Evri driver delivered the parcel and advised it was left safe in the porch. The issue with this is that I don’t have a porch, I live in an apartment. After seeing the image, the driver has actually left it in the car park and it has gone missing. None of my neighbours have taken it in so it looks as though it has been stolen. I contacted the seller but it seems to have fallen back to me to deal with.
eBay have informed that I need a proof of invalid tracking email but the problem is that Evri are not customer friendly at all and there is no one to speak to / email to request this.

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