Evri complaint: Delayed parcel

Sent 1 month ago and nobody is contactable at evri. Just a bot who doesn’t answer what I need to ask. Even when calling it it is still a bot and when asked to input last 8 numbers it didnt give me enough time to enter as had to go back and forth on the evri website to check the the numbers. Then once input it didn’t recognise then read a random last parcel number that i didnt recognise.

Anyhow I sent a parcel and Evri only let me know that it was delayed because i raised it with Evri. Apparently it is a wrong address and I have to pay the cost to resend with the correct address but i sold the item on vinted where the buyer buys a label so i dont visually see the address so I shouldnt have to pay for the postage. I can though ask the person for the correct address using the link you sent for me to input it. The link though should give the person an option to send the buyer this link too so a payment option is for them for postage payment.

I still don’t know how I go about this for the buyer to pay postage as its not my fault.