While Eufy offers a range of home security and smart devices, feedback from our community has highlighted several recurring issues that customers face. Common complaints include devices suddenly losing power with no accompanying video feed, dissatisfaction with specific models purchased, and instances where the product simply doesn't work as expected upon installation.
To avoid these issues, we strongly advise customers to thoroughly research product specifications and reviews before purchasing, ensure correct setup by following the provided guidelines, and reach out to customer service swiftly if any problems arise. Additionally, keep all receipts and documentation handy and consider monitoring customer forums for tips and troubleshooting advice.
Do you have a dispute or had a bad customer experience with Eufy? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Eufy.
Our sentiment meter has detected that Eufy complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Eufy, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 1 complaints about Eufy over the last 12 months. The graph below shows a monthly breakdown.
Curious about Eufy's track record in addressing complaints within the Consumer Electronics category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Eufy. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Eufy by calling +1-800-988-7973. For Eufy support through email, send your inquiry to support@eufylife.com. If you want to reach out to Eufy through their own website, you can use their contact form.
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Helpful experiences shared by verified Eufy customers. Search, discuss and connect with other people in our community.
Complaint from Linda Drummy on 25 June 2025 about Eufy.
I’m unable to reach customer service for this company… And mentioned to another company but not how to spell the name so I don’t know how to reach them… also, this equipment would not sync with my “router” Going to return... Read more
Complaint from Jolanta on 25 October 2024 about Eufy.
I am very dissatisfied with the services of this service customer. I will never recommend devices from this company to anyone again and I will not buy them myself. I am very disappointed with such behavior, I bought your product... Read more
Complaint from Titaniumben@gmail.com on 07 March 2023 about Eufy.
My power went off and I can't see all my recorded videos or someone stole the camera ..I can't see shit Read more
Complaint from Shamin on 31 May 2022 about Eufy.
Dear Customer Support We had purchased a ROBOVAC 15C Max which is supplied with a remote control etc. As we live in a ground 1 house, we wanted another one for upstairs. So when we went to purchase it, we... Read more
Complaint from POK on 26 March 2022 about Eufy.
After lock calibration, when the door is open, it shoots out the deadlock, when the door is closed, it retracts it and the door is unlocked. We recalibrate same thing happens, we recalibrate, same thing happens, it is a defective... Read more
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