eDreams complaint: EDreams scammed my money
Filed 17 Jul 2022 by Mercy
My flight was cancelled due to the sudden flight ban imposed by the Hong Kong government. When I bought my ticket, I paid extra for flight protection. The airline also issued a refund to eDreams right away given the government ban. But eDreams refused to give my money back, claiming that they did not get the refund from the airline despite the receipt provided by the airline proving th refund was already issued. I tried calling their customer service and asking for help through their chatbot but every time I got hung up on after being put on hold for 30 minutes or more. The agents would tell me to wait while they find out the answers but all they did was to hang up on me. It’s been 4 months but I still haven’t got a dime of my money back.
Report
Discussion
0 comments
No comments yet. Been through something similar with eDreams? Start the discussion above.
More eDreams complaints
View all 320Refund
I booked two tickets on 19.02.22 to travel on 10.04.22 with eDreams but my flight was cancelled form the airline.…
Pay ticket
On 17th July, I booked 2 returnts tickets Vienna -Hanoi (Departure 3rd Oct and return 6th Dec 2022). Total price…
Funds refunded by airlines but eDreams has not refunded the customer
This is with regards to your booking reference 6874666077. I have called Edreams at least 30 times so far and…