eDreams complaint: eDreams gave me $40 as a refund for a $600 ticket.

Name: eDreams gave me $40 as a refund for a $600 ticket.
Item: eDreams
Author: Matija

Open 29 Jan 2022 171 views Travel

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Filed 29 Jan 2022 by Matija

i cancelled in advance of my flight as instructed in the app. I tried on multiple occasions to reach an agent. Edreams provided extremely ambiguous language throughout the cancellation process. What is the point of booking a flexible ticket with free cancellations and refunds as stated in the ation if I will not receive a refund as stated?

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Case details

Status: Open
Company: eDreams
Filed: 29 Jan 2022
Desired resolution: Provide me with a full refund. I booked a flexible ticket and expect a full refund.
Problem: Small partial refund for cancelled flexible ticket
About: flexible flight ticket
At stake: $600

Progress

Filed
Company notified
Company replied
Resolved

29 Jan 2022 Complaint filed and published
29 Jan 2022 Message from Bizzy: we notified eDreams about this complaint.

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