eDreams complaint: eDreams Fraud

This is the answer to my request and my answer to eDreams: Booking reference 9715931393 and two tickets created more than 72 hours before the flight (the insurance says you can change the fligh up to 24 hours before the flight)

@CacomainTravel
Dear customer, Thank you for contacting eDreams. This is about your reservation. First of all, please accept our apologies for the late response. You should contact the airline, as any for cancellation , refund must be requested to, and be processed directly by them, by the terms and conditions of your booking. We remain at your complete disposal should you require further assistance. Kind regards, Saurav Social Care Team

MY ANSWER BACK TODAY:
No, I dont have to contact any airlines. The insurance I paid, almost 35 dollars, were paid to you. To nobody else. Do you think everybody is stupid. Don’t try to be sutil and more intellingent than nobody else. You paid to the airline the basic fare and kept in your pocket the amount paid for the insurance, thats deceiving, the same thing your trying to do with your extortionist response.
I created several tickets which you procrastinated to solve in order to waste time and do not proceed as requested. Your are a merchant thief, THATS DECEIVING AND YOU KNOW WHAT THE LAW SAYS ABOUT IT.
I will post your answer and my answer in a tweet right away.