While DPDgroup successfully manages numerous package deliveries, complaint data from our community highlights several recurring issues with their services. Common complaints include packages being marked as delivered despite not receiving them, incorrect address entries leading to failed deliveries, and poor communication from customer service. Customers also mention difficulties with rescheduling deliveries and inconsistent adherence to delivery time windows.
To avoid these issues, we strongly advise customers to double-check all address details when placing orders and to use DPDgroup's tracking and notification services to stay updated on their package's status. If problems arise, contact customer service immediately, document all interactions, and gather any evidence like emails or photos to support your case.
Do you have a dispute or had a bad customer experience with DPDgroup? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to DPDgroup.
Our sentiment meter has detected that DPDgroup complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with DPDgroup, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 9, 2026
We have received 0 complaints about DPDgroup over the last 12 months. The graph below shows a monthly breakdown.
Curious about DPDgroup's track record in addressing complaints within the Parcel Couriers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of DPDgroup. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of DPDgroup by calling 0121-275-0500. If you want to reach out to DPDgroup through their own website, you can use their contact form.
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Helpful experiences shared by verified DPDgroup customers. Search, discuss and connect with other people in our community.
Complaint from Berg on 30 October 2022 about DPDgroup.
DPD is one of the worst shipping company I ever seen, staff is not experienced driver are rough and rude not clean at all never delivered items on time, when call customer service no one give correct answers, looks like... Read more
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