Proovia complaint?

Do you have a dispute or a bad customer experience with Proovia? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call Proovia customer service on 0121 314 9848 or email support@proovia.delivery, with your booking reference, the collection and delivery postcodes and the date of the job ready. Proovia's terms also give a separate complaints email, shown in the contact details above, and damage claims go to a dedicated claims address listed in Proovia's FAQ, which it says is the only channel it accepts for them. You can also check a booking by logging in to your Proovia account.

Collection or delivery problem with Proovia? Start your complaint here at the same time, and we push it out to Proovia by email, social media and printed letters.

If an item is damaged on a Proovia delivery, report it to the driver at the door, then email Proovia's Claims Department at the claims address in its FAQ: Proovia says damage claims cannot be accepted through any other channel. Photograph the damage and the packaging before you unpack fully, and keep the booking confirmation.

What Proovia pays depends on the service level you booked. Eco includes no damage cover, Eco Plus covers up to £100 and Standard up to £300, while Premium and First Class cover the lower of the repair cost or the item's value, minus a £150 excess. Each driver also carries transit insurance, which is separate cover with its own terms.

Damage claim refused or paid at less than the cover you booked? Raise it through our complaint process, and our trained AI opens a case and keeps coaching you on what to send Proovia next.

Proovia says rescheduling is uncommon but happens when booking details are missing or wrong, or when changes elsewhere on the same route upset the plan: another customer cancelling or being unavailable, traffic, bad weather or a vehicle problem. Routes to Scotland and remote areas run every few days rather than daily, so dates there are confirmed once the route is planned. Proovia says a job that cannot go ahead as booked is prioritised for the next available route.

Keep the original booking confirmation, every rescheduling text or email, and a note of any time you took off work or stayed in, so the impact is clear when you ask for a refund or for the faster service you paid for.

Collection moved more than once? We help you write the complaint in minutes, with every original and new date set out in order.

Live Proovia tracking with text updates comes with the Standard service and above; Eco Plus includes basic tracking and Eco has none. Every delivery is given a time window, sent the day before the job, and the driver usually calls or texts on the way. You can also check the booking by logging in to your Proovia account.

Keep the window you were given. If the driver does not arrive within it, note the time and contact Proovia with your booking reference and the window from the message.

Nothing has been reported about Proovia here yet. Our research shows what typically goes wrong at large-item couriers: collections and deliveries rescheduled at short notice, furniture damaged in transit, damage claims refused or limited by the cover on the booking, missed time windows, and refunds for cancelled or downgraded jobs.

Sofa arrived scratched or the delivery date moved at short notice? Be the first to report it: your case opens the record for the next Proovia customer booking a large item.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Proovia through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Proovia can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.