China Post complaint?

Do you have a dispute or a bad customer experience with China Post? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The China Post customer service number for callers abroad is +86 10 11185, the international format of the postal business line printed on its English site. EMS and e-Packet items have their own logistics line, listed beside it on the same site. China Post does not state opening hours or whether these lines answer in English, so have the full tracking number written out before you call. It publishes no customer email address. The head office is in Beijing, and the address is in the contact details at the top of this page.

Package late, lost or stuck at export? Raise it here too, and we send it to China Post by email, social media and printed letters.

China Post packages are normally delivered by the national post of the country they are going to: USPS in the US, Royal Mail in the UK, Canada Post in Canada and Australia Post in Australia. China Post carries the item out of China and hands it over, which is how international mail generally works, and some sellers use a private courier for the last leg instead. Once the item is in your country, that local carrier holds the delivery record, so questions about a missed delivery or a collection notice go to it and not to Beijing.

Try the China Post tracking number on the local carrier's site as well. It often keeps working after the handover, and the two views can show different scans.

A formal inquiry about a lost China Post package has to be opened by the sender: the China Post English contact page says the sender goes to the local post office for any formal inquiry on an international item. If you bought online, ask the seller in writing to open that inquiry, and send the tracking number and the delivery address on the label. Ask for a refund or a replacement in the same message, because the seller or marketplace is the party you paid.

Seller and post office each pointing at the other over a lost package? Put it through our complaint process, and our trained AI opens a case, then keeps coaching you on what to reply and when to push.

If China Post tracking says delivered and the package is not there, start with the local post office or courier that made the delivery, because it holds the delivery record. Compare the city and the ZIP code or postcode in the last scan with your own address, and screenshot it if they differ. Look for a collection notice, and check with anyone who takes in mail at your address. Tell the seller or marketplace the same day, with the tracking number and the screenshot, because that is where a refund comes from.

Delivery scan showing a town that is not yours? We help you write the complaint in minutes, with the scan, the order and the dates side by side.

Nothing has been reported about China Post here yet. Our research shows what typically goes wrong at international postal operators: tracking that stops after an item leaves the country, long gaps between scans, items held at customs, handovers to the local post with nobody clearly responsible, items marked delivered that never arrived, and formal inquiries that only the sender can open.

Seen that last export scan on your own tracking? Be the first to report it: your case gives the next buyer waiting on a China Post package something to compare.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of China Post through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with China Post can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.