Booking.com complaint: Overcharged
Filed 12 Sep 2022 by Sarah
I mistakenly booked two many nights, so when changing it, the price wasn’t much different so asked the hotel to before making the change, they ignored this and then the price shot up. And then somehow I was charged twice! So I was overcharged and charged twice! Neither Booking.com or the resort will tell me how this happened, neither of them care and over 3 months later I am still waiting for the refund! All the while facing bankcredit card charges, time trying to sort it, stress, ruined expensive holiday!
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