BitPay Complaint Sentiment: Negative

Our sentiment meter has identified a 100% increase in complaints about BitPay over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering BitPay's offerings.

Sentiment data last updated on March 28, 2024

BitPay complaint process

Do you have a dispute or had a bad customer experience with BitPay? Submit your BitPay complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of BitPay.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional BitPay complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about BitPay?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

BitPay complaints chart

We have received 2 complaints about BitPay over the last 12 months. The graph below shows a monthly breakdown.

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BitPay complaint statistics

Curious about BitPay's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!

5
Total complaints
5
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 5 ratings

How to contact the customer service of BitPay?

Below, you will find the contact information for the complaint department of BitPay. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
404-907-2055
Webcare email:
support@bitpay.com
Contact form:

You can contact the customer service of BitPay by calling 404-907-2055. For BitPay support through email, send your inquiry to support@bitpay.com. If you want to reach out to BitPay through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

BitPay reviews: (5)

Authentic experiences shared by our community for your benefit.

Uned Bitcoin

Complaint from EvansMissy29 on 04 March 2024 about BitPay.

On 01/21/24 a Bitcoin deposit was reversed from CAShApp and had been uned up until 02/04/24 it fully ed in the amount of $114.52 on 02/04/24 I was only able to transfer out roughly around $55 and the remaining balance... Read more

Comments: 0
Rating:

Gift card scam

Complaint from Robfromsc on 02 September 2022 about BitPay.

I paid bitpay for a $1000 gift card a week ago and they're giving me the run around. They stated they use a 3rd party blinksky which has no contact number so butpay is responsible for reimbursement. ... Read more

Comments: 0
Rating:

Stole my Bitcoin!

Complaint from pds225 on 17 May 2022 about BitPay.

I ordered some coins from JM Bullion and used bitpay. Big mistake! Funds never went through to JM. Bitpay stole $2400 from me. NEVER USE BITPAY! THEY ARE THIEVES! Read more

Comments: 0
Rating:

Stole funds

Complaint from D. Banks on 06 September 2021 about BitPay.

I had an account with Bitpay. I was working with Cryto Max about transferring my funds from Birpay to Coinbase. Rory Money from Bitpay and Cryto Max hacked into my bank accounts and took funds without my authorization.... Read more

Comments: 0
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