While BitPay facilitates cryptocurrency transactions and payments, complaint data from our community has flagged several recurring issues with their service. Common complaints include unreceived bitcoin transactions, problems with gift card purchases that were paid through BitPay, and funds being reported as stolen. Customers also report issues with customer support when trying to resolve these problems.
To avoid these issues, we strongly advise customers to double-check all transaction details carefully, use secure wallets, and document all interactions. If issues arise, contact BitPay’s customer service immediately and keep detailed records of your communications and transactions, including screenshots and transaction IDs to support your case.
Do you have a dispute or had a bad customer experience with BitPay? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to BitPay.
Our sentiment meter has detected that BitPay complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with BitPay, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 0 complaints about BitPay over the last 12 months. The graph below shows a monthly breakdown.
Curious about BitPay's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of BitPay. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of BitPay by calling 404-907-2055. For BitPay support through email, send your inquiry to support@bitpay.com. If you want to reach out to BitPay through their own website, you can use their contact form.
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Helpful experiences shared by verified BitPay customers. Search, discuss and connect with other people in our community.
Complaint from EvansMissy29 on 04 March 2024 about BitPay.
On 01/21/24 a Bitcoin deposit was reversed from CAShApp and had been uned up until 02/04/24 it fully ed in the amount of $114.52 on 02/04/24 I was only able to transfer out roughly around $55 and the remaining balance... Read more
Complaint from Nortonious on 27 April 2023 about BitPay.
I purchased a $1000 Global Rewards MasterCard on BitPay 9 days ago and never received it. I have emailed aupport@blinksky.com 5 times and no response. I have called the card services number attached to the virtual card and they told... Read more
Complaint from Robfromsc on 02 September 2022 about BitPay.
I paid bitpay for a $1000 gift card a week ago and they're giving me the run around. They stated they use a 3rd party blinksky which has no contact number so butpay is responsible for reimbursement. ... Read more
Complaint from pds225 on 17 May 2022 about BitPay.
I ordered some coins from JM Bullion and used bitpay. Big mistake! Funds never went through to JM. Bitpay stole $2400 from me. NEVER USE BITPAY! THEY ARE THIEVES! Read more
Complaint from D. Banks on 06 September 2021 about BitPay.
I had an account with Bitpay. I was working with Cryto Max about transferring my funds from Birpay to Coinbase. Rory Money from Bitpay and Cryto Max hacked into my bank accounts and took funds without my authorization.... Read more
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