While American Family Care offers convenient and accessible healthcare services, our community has flagged several recurring issues with their operations. Common complaints include misdiagnoses, a lack of responsiveness in addressing medical record requests, and experiences of discrimination. Additional concerns involve overcharging, including disputes over co-pay refunds, and difficulties in filing complaints.
To avoid these issues, we strongly advise customers to thoroughly review their billing statements and medical records. If discrepancies arise, promptly contact customer service, document all interactions, and gather supporting evidence. For issues related to medical care, seeking a second opinion can be beneficial.
Do you have a dispute or had a bad customer experience with American Family Care? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to American Family Care.
Our sentiment meter has detected that American Family Care complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with American Family Care, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 0 complaints about American Family Care over the last 12 months. The graph below shows a monthly breakdown.
Curious about American Family Care's track record in addressing complaints within the Healthcare category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of American Family Care. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of American Family Care by calling +1-256-562-0850. If you want to reach out to American Family Care through their own website, you can use their contact form.
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Helpful experiences shared by verified American Family Care customers. Search, discuss and connect with other people in our community.
Complaint from AndreaM on 16 December 2023 about American Family Care.
I went to AFC as a walk in due to what I believed to be an infection from a naval piercing from 6 days ago. I explained symptoms started 3 days after the piercing and explained my symptoms. ... Read more
Complaint from Pebbles08 on 17 May 2023 about American Family Care.
Went there a week ago with a ear infection. Gave lady my insurance card she said what is this. I said Medicaid caresource. She said where you from . I told her Ohio. She threw up her hands no... Read more
Complaint from divine whitfeld on 05 December 2022 about American Family Care.
I went to the greenwood location to get a referral to continue physical theraphy at the cora physical therapy location adjacent to the afc location as wells as get a prescription for my medications. i was charged and screened by... Read more
Complaint from redshoezk on 29 September 2022 about American Family Care.
I went to the urgent care due to being exposed to covid from friends we traveled with. I expressed that they both had covid and I did have mile symptoms at the time and felt sick. They would not test... Read more
Complaint from Msdee1234 on 18 March 2019 about American Family Care.
Each time I visit this location in vestavia Alabama the little girl at the counter lay my and others ID on the counter were it can be viewed by others. Read more
Complaint from Ms. Stewart on 18 February 2019 about American Family Care.
I was forced to pay a copay before being seen by a doctor or nurse. I was told my copay would be refunded to me once American Family Care was paid by Humana. I was seen for a... Read more
Complaint from Ms. Stewart on 14 February 2019 about American Family Care.
I went to my local American Family Care on November 12, 2018. They required I pay the standard $15 copay, otherwise they'd not let me get beyond the locked door be seen by a doctor or nurse. After being seen... Read more
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