Yahoo complaint?

Do you have a dispute or a bad customer experience with Yahoo? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Just looking for information? Search through all 52 Yahoo complaints we received.

For most accounts, Yahoo does not offer phone support. Help runs through the Help Center at help.yahoo.com, which has step-by-step guides for Yahoo Mail, account access and security, and through the Sign-in Helper for anyone who is locked out; live support is limited to certain Yahoo subscription products. Be very careful with Yahoo support numbers that show up in search results or in pop-ups: those are frequently scams that ask for remote access to your computer or for payment. Yahoo does not ask for your password by phone or email.

Locked out of an account whose recovery options no longer work? Start your complaint on our website and we help you write it up in minutes, with the account name, the last date you could sign in and every recovery option you tried in one place.

Go to the Sign-in Helper on login.yahoo.com and enter the email address, recovery phone number or recovery email linked to the account: Yahoo sends a verification code there. If those recovery options are out of date, your options shrink quickly, because Yahoo generally cannot verify who you are without them. Try every old phone number and email you may have used, check whether two-step verification or an authenticator app was set up, and use a device and network you signed in from before. Endless sign-in prompts in a phone mail app are often solved by removing and re-adding the account, or by generating an app password in Yahoo's account security settings. Describe the timeline in your complaint here, and other Yahoo users who lost an account the same way can back your case up and tell you which recovery route finally worked for them.

Act in this order: change your password from a device you trust, open the recent activity page in your account security settings and sign out of every session you do not recognize, check that no unknown recovery phone, recovery email, forwarding address or filter was added, and switch on two-step verification. Then tell your contacts if spam went out under your name. Yahoo has a dedicated help page for hacked accounts with the recovery steps, and phishing emails that pretend to come from Yahoo can be reported from within Yahoo Mail. Never pay anyone who promises to recover your account.

Mail going out under your name after someone got into the account? Set it out in your complaint: we push it through our complaint process and bring it to Yahoo's attention.

Much of Yahoo News consists of articles from partner publishers, so a complaint about the accuracy of a story usually needs to go to the outlet that wrote it, which is named at the top of the article; Yahoo itself takes feedback through the links at the bottom of its pages and through the Help Center. Comments are moderated under Yahoo's community guidelines, and removed comments, closed comment sections and suspended commenting privileges are a frequent source of frustration. Appeals are limited, so state precisely what was removed, when, and why you believe it complied with the guidelines, and keep a screenshot if you still have one.

Probably not if a search engine led you to it. Yahoo's own help pages warn that looking up its contact details through search engines can lead to malicious websites and support scams, and Yahoo says it never asks for passwords or card details by email.

So far consumers reported 52 complaints about Yahoo here, with an average rating of 1.3 out of 5. The themes that come back again and again: being locked out of Yahoo Mail, endless sign-in prompts, the near impossibility of reaching a human at support, worries about hacked accounts and email security, and frustration with Yahoo News coverage and comment moderation.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Yahoo through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Yahoo can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.