Xfinity complaint: Service Representative at this store
Filed 6 Apr 2022 by DIANNE
I work 10am-8pm When I was near the xfinity store I took my lunch hour to get a tv box for another room in my house. The girl that waited on my asked me 3 times about renewing my account when it was not due for 4 months. I asked her why she kep0t asking me that I just wanted to pick up the device. She was white with long black hair. Than a tall man walked behind her and said renew your account. I said why are you asking this 4 times. She gave me the device and it was the wrong one that takes cable wires instead of internet one. She did not check my account to see what I had at my house or what I needed all she cared about was getting a commission from renewing an account that should not be renewed for 4 months.
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