Xfinity complaint: Return Shipping Label
Filed 31 Jul 2021 by kathy
This is an ongoing situation. I kept repeatedly had discuss and verbal discuss this situation with so many of xfinity CSR. Not one CSR not verbally acknowledged and comprehend about situation. I guess I have to put in writing. I hope this time your company can understand this situation and resolve the issues. I had a new phone sent to my house because the phone I purchase at the xfinity store was having issue. I was on the phone with a CSR whom had help me activated the new phone. The new phone had no document of a RETURN SHIPPING LABEL, I was assure to CSR will mail me a return shipping label. Days had passed by and no label was mail to me. From June to the time money had draft out of my account. I’ve been getting run around.
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