My complaint:
Punishment of poor and minority consumers – consistant and provable –
A series of phone service interuptions of senior citizens over petty amounts of money – examples as follows: $.50 $7.50 $6.50 — my case $20 when the error was the fault of Xfinity; it cost me 1 hour on hold with representative to speak to a supervisor – service suspended all day -no work-all day!!! Read the record before October 29 – I told representative my service would be interupted even though they assured me it would not. How did I know- because Xfinity has done it before and does it predictably as a form of punishment for speaking to service representatives. There are several cases in the last 10 days where services have been recended for less than $8. Your practice is grossly unfair, and particullarly callous in its use against the least able members of society.
If you need proof of my accusation I submit to the States Attorney General that you tally the ages of the consumers of phone services interupted for balances of $20, or less. -of $10 or less -and under $6 tally the amounts owed the ages of the consumers and tally the racial make-up of the total
Suggested solution:
compile a profile; get 100 examples of age, racial composition and petty monetary amounts of service interruptions (under $10) of vunerable adults A zoom chat via phone with 4 upper level management committee -team
