Xfinity complaint: Credit or Refund
Filed 8 Sep 2022 by Paulette
An Agent told me my $100 free installation coupon would be honored and I will not have it debited from my account. After an ach payment including the $100 I was furious because I am on a monthly income. I called and was told I had a $100 credit. I didn’t need a credit I need my money back. The worst part is that she told me to cancel it through my bank or wait until 915 for a refund approval. This seems to be a scam because this new agent explained, I would have been billed and the other agent stated no. I asked them to pull the call because I (more than once) verified that my bill would not include the installation fee of $100
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