Xfinity complaint: overcharge each month for the last 5 months by 40.00 EACH MONTH WHICH I FILED A COMPLAINT
Filed 15 Sep 2022 by RICHARD
In May I accepted a new plan which had HBOMAX and a 14.00 router with high speeds also I told them to remove one line since I live alone and did not need 3 boxes. I called and they did nothing but charge me 250.00 instead 213.00. I already submitted a complaint and they did nothing. They were overcharging me from MAY TO AUGUST. I THEN DECIDED TO CANCEL AND BOUGHT ALL THE EQUIPMENT TO AN INFINTY STORE. THE SALES MAN SAID ALL EQUIPMENT WAS RETURNED AND GAVE ME A RECEIPT. COMCAST DID NOT REFUND 40 EACH MONTH SO I CANCELLED THE SERVICE IN AUGUST. SINCE THEY OWED ME 40 4 MONTHS INSTEAD, THEY SENT ME 4 BILLS AND ONE TO THE CONTRACT BUT I NEVER RECEIVED THE REFUND AFTER 4 MONTHS I CANCELLED. I SHOULD NOT HAVE TO PAY SINCE THEY NEVER FULFILLED THE CONTRACT.
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