Complaint: Speedy delivery that isn’t speedy

on 22 December 2020 about Wowcher in category Retail Company

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My complaint:

I ordered a mobile phone on a speedy delivery which cost £13 through Wowcher and then found out from the merchant that they don’t offer this service. It took a week to get the phone. Merchant said get in contact with Wowcher for a refund, Wowcher said get in contact with Merchant and the battle still continues with no one taking responsibility. Now Wowcher won’t chat and have blocked me. I asked for a refund in £ and not refund to my wallet and Kelsey cut the chat and it went to rating the chat!

0 0 vote
Justified complaint?

Suggested solution:

I want a full refund of £13 back in my bank account.

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