Wizz Air complaint: Wizz Air Abudahbi refuses my travel

I am writing to express my profound dissatisfaction with the service I received from Wizz Air and to request immediate compensation for the significant inconvenience and financial loss I have suffered.

On the 28th of November, 2023, I, Sahil Ahammed, was scheduled to travel from Trivandrum to Yerevan, with a layover in Abu Dhabi. I hold a valid transit visa for Abu Dhabi. However, upon presenting myself at the check-in desk for flight 5W7187, the staff refused my boarding, erroneously insisting on a UAE visa. This confusion led to me being unfairly denied boarding, despite explaining my situation and presenting my Armenian TRC card.

The conduct of the staff, including their disrespectful handling of my passport, was not only unprofessional but also caused me significant distress. As a result, I incurred an additional expense of approximately 12680 AED to book an alternative flight from Dubai, using the same transit visa without any issue.