Wizz Air complaint: Missing Phone

While boarding a flight from Gatwick to Malaga I left my phone at the plane door. When seated on the plane Wizz Air staff announced to all passengers prior to take-off that a phone had been left at the door of the plane.
I was unable to check my bag until we were sat waiting for take-off – there was a thirty-minute delay.
When I found the lost phone was mine I approached the staff members, before we had taken off, who assured me they had taken it to Lost Found and that I would be able to collect from there.

Numerous checks with Lost Found at Gatwick have shown that the phone has not been handed in. This is an expensive phone, and I would like an explanation as to where it is.

I have bought this up with Wizz Air, but have been virtually ignored by their staff, who have not acknowledged the fact that they have/had my phone in their posession.

Case ID: Service complaints – 8be720d7 – 02 – 15.02