Wise complaint: Holding my money

Hello,

I’ve been using Wise for paying most of the things I have.
Now, since 2nd of July, when I did transfer money into my Wise account from my bank account, they blocked hold my transfer with the reason that they are checking my transfers.
On the website it is mention that it takes 1-2 days or in some cases it can be longer. Longer is not specified, what does that mean? 1 month? 1 year?

The problem is I had sent all my money I had into Wise, and I’m left with no money for food since more than 1 week. I contacted support almost daily, but they keep saying they are sorry for this, and they don’t have any feedback from the wise team who performs the checks.

I told them I have no money left, some direct debits I had failed as well, as I had no money. Soon I have to pay for my phone direct debit, and it won’t be possible, as my money are locked, and I will be charged fees. Who is going to give me money for food this period, and then for extra fees? And for the stress that they caused to me?

I can’t believe that, no more words. I could have ended up somewhere and left on the street because of them, luckly I was at home. Now I don’t know what to do when I’m going to pay my rent if they are holding my money and I have no clear date? I can’t understand why they can’t provide any feedback on that.