Wirex complaint: Failure upon failure
Filed 1 Jul 2024 by David
As Wirex could not mange GBP processing, I tried to use crypto. Wirex asked me to answer questions (Wirex Review Team), but before I could reply had again closed down the transaction and frozen my account. I had waited a week to use my account because of verification problems, again caused by the Wirex app and ignored by the company.
I now have Over £10,000 which I cannot utilise to buy crypto or transfer out of Wirex. This is most unsatisfactory, and I believe unethical, as the account worked for me to make a token deposit. I replied to the questions asked by the Review Team on 28 June. I have received no acknowledgement and no resolution. The poor rating on Wirex Customer care leads me to believe that I should move my money to a more responsive company.
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