Wirex complaint: Account faults

Name: Account faults
Item: Wirex
Rating: 1
Author: David

Open 26 Jun 2024 67 views Crypto / DeFi / Blockchain

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Filed 26 Jun 2024 by David

My account does not allow me to send or exchange. I have raised this issue for two days. The recipient page on the app does not allow me to make a choice. I cannot convert GBP – Euros. My money is frozen. However, I made a test deposit of £20 which worked. Please restore functionality to my account immediately.

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Case details

Status: Open
Company: Wirex
Filed: 26 Jun 2024
Rating: 1/5
Desired resolution: Restore functionality and allow payments and exchanges
Problem: Cannot send or exchange, funds frozen
About: currency exchange account
Dealing with it for: 2 days

Progress

Filed
Company notified
Company replied
Resolved

26 Jun 2024 Complaint filed and published
26 Jun 2024 Message from Bizzy: we notified Wirex about this complaint.

See all 8 Wirex complaints

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