Wirex complaint: Charged Storage Fee exceeding Terms and Conditions
Filed 2 May 2024 by Trevor
Hi,
I have a summary of facts and exhibits documents but due to the file type I can’t upload
In Short.
My last transaction with Wirex was on 16th September 2022 and Wirex charged me 0.032984 BTC on the 16th March 2024 as a Storage Fee, this is not 18 months of inactivity because I was active on the 16th of September 2022 also 0.032984BTC is not what is outlined in Wirex terms and conditions of 0.003BTC per day. As this wasn’t even 18months it wouldn’t have even been 1 day I should have been charged 0.003BTC. There is a very big difference between 0.032984BTC and 0.003BTC about $2,000.00USD.
I have a support ticket open with Wirex which is getting ignored has nearly been 2 months.
I have made a complaint to Wirex which resulted in being advised to wait for the support ticket response.
Support Ticket 5832246
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