WinRed complaint?

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Just looking for information? Search through all 193 WinRed complaints we received.

WinRed's donor support line in the US is 1-855-922-1776, and the support email address is donations@winred.com. There is also a support section for donors on winred.com. Before you get in touch, find the receipt email for the donation in question: it shows the date, the amount and the campaign or committee that received the money, which is exactly what support will ask for. If you cannot find a receipt, the last four digits of the card and the date of the charge will do. Keep in mind that WinRed processes donations on behalf of campaigns, so for some questions, such as promised merchandise, you may be referred to the campaign itself.

Charged every month for a donation you meant to give once? Start your complaint on our website and we help you write it in minutes, drawing on thousands of complaint letters that actually worked.

Start with the receipt email for the donation: it identifies the donation and the committee, and the support section on winred.com is the place to look it up and ask to stop future charges. If you cannot find it, contact support at donations@winred.com or 1-855-922-1776 with the last four digits of the card, the amount and the date of the most recent charge, and ask in writing for confirmation that the recurring donation has been cancelled. Check your statement the following month to make sure the charge is gone.

Many consumers here say they never knowingly agreed to a monthly donation: on some donation pages the recurring option is pre-selected or easy to miss, so check it carefully before you confirm a gift. If charges continue after you cancelled, or you never agreed to them in the first place, your bank or card issuer can dispute them. Put the dates, the amounts and every reply in your complaint here, and other donors charged for a monthly gift they never chose can back your case up with their own receipts.

Ask WinRed support for the refund in writing, with the date, the amount, the last four digits of the card and the committee that received the money, and say clearly why you want it back: a duplicate charge, a recurring donation you did not agree to, a wrong amount, or merchandise or gift cards that were promised and never arrived. Because the money goes to the campaign or committee rather than to WinRed, some refunds depend on that committee, so contact them too if the receipt gives their details, and keep a screenshot of the page or email that made any promise.

Refused a refund on a recurring gift you did not agree to? Your bank or card issuer can dispute the charge, and a complaint filed through our complaint process backs that up: we push it out to WinRed by email, on social media and in printed letters.

Reply STOP to the texts and use the unsubscribe link at the bottom of the emails, one sender at a time: many of these messages come from individual campaigns that use WinRed for their donation pages rather than from WinRed itself, and consumers here report that their details were passed on to other campaigns, so expect to opt out more than once. Block numbers that keep coming back and use your mobile carrier's option for reporting unwanted texts. Keep screenshots of messages that arrive after you opted out, with the date and the sender. Still getting messages from campaigns you opted out of? Describe the flood in your complaint here with those screenshots and the opt out dates, and we open a case and keep coaching you: which sender to chase next, and what to send your carrier.

So far consumers reported 193 complaints about WinRed here, with an average rating of 1.2 out of 5. The most common themes: a flood of unsolicited texts and emails, recurring donations that donors say they never agreed to, recurring charges that are hard to stop, promised gift cards or merchandise that never arrive, and contact details passed on to other campaigns without consent.

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Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with WinRed can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.