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Wendy’s complaint: Wrong order – multiple times

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Filed 27 Feb 2023 by Harold

My last two orders (through Grubhub – which is NOT responsible for the problem) were incorrect.

The beverage on my last order was incorrect. I ordered iced tea and got something which tasted like half iced tea and half fake lemonade.

On BOTH of my last two orders the sandwich was wrong. Both times I ordered the crispy panko fish sandwich. The online menu has a photograph of the sandwich, clearly showing cheese. The online menu lists cheese among the ingredients. My online receipt indicates cheese on the sandwich. The paper receipt lists cheese. But. No cheese either time.

When I order food I expect it be as described in the menu unless I request a change.

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