Wendys complaint: RUDE MANAGER

Complaint from DOUGLAS NAVE reported on 24 February 2022 about Wendys

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

I ORDERED AASIGO CHICKEN SANDWICH AND FRIES TO THE GEMTLEMAN, A LADY COMES OVER THE INTERCOM AND ASK WHAT DRINK. I ASKED FOR SUGAR FREE SODA. SHE SAID THEU HAVE COKE. I TOLD HER I AM NOT ALLOWED THAT. I ASKED FOR SPRIT OR ANY OTHER TYPE. SHE SAID THEY DO NOT HAVE ANY OTHER KIND. I THEN ASKED ABOUT MILKSHAKE AND SHE SAID THEY DON’T HAVE SHAKES ONLY FROSTY. TOLD HER I CAN NOT HAVE THAT. AT THIS TIME I HEARD THE GENTLEMAN SAY SO YOUI DON’T WANT ANYTHING TO DRINK AND I SAID YOU DON’T HAVE ANYTHING I CAN DRINK. THE LADY CAME BACK ON AND SAID TO PULL FORWARD, SO I DID. SHE THEN SAID SHE WAS NOT SERVING ME BECAUSE I WAS RUDE. I ASKED HER HOW WAS I RUDE. SHE AGAING SAID TO LEAVE SHE WAS NOT SERVING ME. I AGAIN ASKED HER HOW WAS I RUDE. SHE SAID IT’S NOT THEIR FAULT THEY DID NOT HAVE ANYTHING I COULD DRINK. I STATED I NEVER SAID IT WAS THEIR FAULT AND MY STATEMENT YOU DON’T HAVE ANYTHING I CAN DRINK WAS JUST THAT A STATEMENT. I HAVE NEVER BEEN TREATED THIS WAY IM MY ENTIRE LIFE. SHE WAS THE RUDE ONE. I THEN ASKED TO SPEAK TO THE MANAGER AND SHE SAID I AM THE GENERAL MANAGER AND SHE WAS NOT SERVING ME. JUST TO LET YOU KNOW A LITTLE ABOUT MY SELF, I AM A DIETABETIC, AND I HAD 4 KIDNEY STONES IN FOUR MONTHS AND ALMOST DIED 2 TIMES. THE DOCTOR TOLD ME AFTER THE LAST ONE THAT I COULD NOT DRINK COFFEE, TEA, DARK COLA, ALONG WITH BEIND DIETABETIC. NO SUGAR IN ANYTHING TO DRINK AND EAT. I AM VERT DISTURBED BY HOW I WAS TREATED AND DEMAND SOME KIND OF ACTION. SHE FINALLY LEFT AND ANOTHER EMPLOYEE TOOK MY MONEY AND GAVE ME MY MEAL. I WAS SO UPSET I COULD NOT EAT THE MEAL. I PAID FOR A DRINK WHICH I DID NOT RECIEVE. VERY POOR ATTITUDE AND SERVICE. I DID NOT GET A RECIEPT.

Suggested solution:

YOU TELL ME!

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