Wayfair.co.uk complaint: Holding onto my money
Filed 11 Dec 2020 by Kirsten
I ordered a fire pit on 29th November and the amount came out of my account straight away. I then got an email advising that the order was still in my basket did I want it. I telephoned Wayfair to be told that my order had not gone through even though they had taken the money. I then re-ordered it but was told that I had to pay for it again. I was then assured that my money would be returned within a day. That was over a week ago. I have since contact customer services and was told that my complaint would be forwarded to the finance department and I would hear within a day. Guess what that was 2 days ago and no response. DO NOT SHOP WITH WAYFAIR
Report
Discussion
0 comments
No comments yet. Been through something similar with Wayfair.co.uk? Start the discussion above.
More Wayfair.co.uk complaints
View all 99Exauberantly overpriced goods
3 lamp shades purchased for £54.99 each. Items arrived with manufacturers invoice in box stating cost price of 7.36 Euros…
Delivery company horrendous
I live in a flat six floors up. Your delivery company left a bed i had ordered in reception for…
Order cancelled four times
I tried to order a Viviana sofa in grey more than a week ago. I was constantly told that the…