I live in a flat six floors up. Your delivery company left a bed i had ordered in reception for me to carry up 6 flights on my own! I chased after the delivery van and the two boys were laughing at me as they said (without masks on) we can’t come into flats because of COVID. When I contacted the delivery coordinator (mobile number 07450058021) he refused to answer his phone and eventually texted me saying he didn’t know what the problem was.
Change your delivery company. They were rude, unhelpful and changed the delivery date twice, plus have no consideration for their customers.