Complaint: Delivery company horrendous

on 16 December 2020 about Wayfair.co.uk in category Interior shops

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My complaint:

I live in a flat six floors up. Your delivery company left a bed i had ordered in reception for me to carry up 6 flights on my own! I chased after the delivery van and the two boys were laughing at me as they said (without masks on) we can’t come into flats because of COVID. When I contacted the delivery coordinator (mobile number 07450058021) he refused to answer his phone and eventually texted me saying he didn’t know what the problem was.

0 0 vote
Justified complaint?

Suggested solution:

Change your delivery company. They were rude, unhelpful and changed the delivery date twice, plus have no consideration for their customers.

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