Walmart complaint: Online purchase resulting in return

2222 I purchased a home hospital bed on behalf of my 90-year-old Aunt for her son is Disabled, Blind and currently in rehabilitation hospital recovering from a broken hipfemur fracture. 2422. The bed was delivered almost a week early. I added purchase of 3-year warranty and Professional service to assemble, entire purchase $1201.00. The Professional came out to assemble and found that parts of the bed frame were bent and there were pieces missing, also the pole to the bed motor damaged and electrical pieces missing. The professional sent me a text and email stating that he couldn’t assemble bed due to it being delivered damaged with not all the pieces needed to assemble the bed properly. I was advised to contact Walmart for a return. I did just that and first went to Walmart online to initiate the return. I then called Walmart Customer Service to return has been initiated due to bed being delivered damaged. 21522 I spoke with Felix, who told me that my return was being processed and the seller Click-Deals would be contacting me to set up return pick up of the damaged bed and if I had any issues with third-party (Click-Deals) in regard to my return and return pick up to please call Walmart back and them know and that Walmart will issue my refund and return pick up. I have been calling Walmart every day since 21522 to get mt full refund and return pick up scheduled and I keep being sent in this vicious seemingly unethical circle, where I call Walmart for status of return, and they tell me it’s being processed and then I get an email from seller Click-Deals stating that they are a third-party seller, and they need more details on damage???????? I give them the details they tell me they need more details. I then call Walmart who tells me my return is being processed and they are sending me return shipping labels to return damaged bed to only then receive an email from third party (click-deals) stating they need more specifics? It is now 22722, I send pictures with description the damage and missing parts the professional gave me. I have yet to receive a response from Walmart or Click-Deals as of yet. Even if it were to be a easy fix which I seriously doubt and would be unacceptable at this point as the integral parts of the bed are damaged and will and can cause severe injury if not assembled properly and structural parts are damaged and missing. I would like my full return and for Walmart to schedule return pick up asap. I will not be doing any more business with Walmart online. This has been a horribly stressful experience as if taking care of, facilitating care for 2 elderly disabled adults isn’t stressful enough. I really need this to be resolved like 21522. i still need to order my cousin a bed, he will be released home soon and now all we have is damaged bed that can’t be assembled just sitting in his room taking up space, delaying him coming home and delaying me ordering a new bed. I don’t understand why Walmart would do business with a shady third-party company like this Click-Deals who seems to be refusing to return pick damaged bed they sent to my aunt and Walmart although Felix said they will make sure I get refund and return pick up is not expediting this process. I will be contacting BBB and the I-Team Channel 7 News if full return isn’t received, and return pick up scheduled and picked up. Shame on Walmart. I am thoroughly disgusted and completely stressed out! I will Never do business with Walmart online again.