My complaint:
After boarding on the VY8101 flight to Barcelona on the 18th of March 2022 i started a conversation with a colleague of mine sitting in 21C seat while I was seated in 21D. One of the cabin crew felt annoyed by our discussion while she was giving the heath safety demonstration and turned to us saying Can you please shut-up. At the beginning, I assumed I didn’t hear correctly, thus i turned to the passenger sitting next to me and asked her if she heard the same. When she reed that that was indeed what has been stated, i have decided to also address the flight attendant on this subject matter once the demonstration was completed. She admitted that she said can you please shut-up because she was bothered by the conversation. During the flight, i reached out to her supervisor how claimed that its a language barrier and her main argument was that the flight attendant used the word please. At this point allow me to mention that the impolite lady was present while I was complaining to her supervisor. When i said that shut-up can’t fall under any language difference and that its commonly known as rude and impolite the flight attendant insist that she used the word please .
When i mentioned that i will file an complaint she replied that if I decide to do so, she will also file a complain back claiming that I have called her idiot (which is definitely not the case). I was astonished by her aggressive way of dealing with my complain instead of apologizing and try to ease the situation. I have then requested her name to state in my report and both the supervisor and herself refused to give it to me. When I returned to my seat , i realized that she had also removed her nametag. However, other passengers on board who were aware of this entire situation told me that her name is Carin
Suggested solution:
Incorporate costumer service to your training sessions.
Attached the written complain also filed and handed out to the pilot after landing.