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Vistaprint complaint: I can’t get anywhere at all with vistaprint – I’ve had no website for 3 weeks

Open 120 views Office Supplies

Filed 10 Oct 2023 by Laura

I have spoken to every member of staff over the last 3 weeks and no one is helping me
They are just replying back to me with generated impersonal responses
2 people only in last 3 weeks have listened and actually understood the issue

I have had no website for 3 weeks due to migration has not gone right. I’ve had to ring hover and wix and they can’t help as it’s a vistaprint issue but all vistaprint want to do is send me to wix
No one is taking owner ship
My business has been closed down for the last 3 weeks and still no website
I’ve had emails saying it will be back on last week but it’s not!
Now I’m with deign team apparently
I don’t know if I should just count my losses and do a new website or if it’s going to come back on

Honestly I’ve been with vistaprint since my website was vpweb
I thought they were very good until this experience and now I’m shocked at the responses and no action being taken etc

I am beyond words anymore really
Absolutely no one will help me
I asked for a manger call back and no manager has even bothered to ring me
I feel that they have closed my business down and I really thought they would help and get me back up and running but they don’t care.

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