Vinted complaint: Parcel not delivered and Vinted are washing their hands

A seller posted the package with Yodel. Yodel said they would deliver on 27th December. I contacted them and they it would be 100% fine. It was not. The package was delivered on 29th December, however, I went on holiday for a week on 28th December. The parcel was left on my driveway when I asked them to deliver it to a neighbour or safe space, they ignored it. I had to spend hours talking to Yodel to come and collect it and deliver it elsewhere as it was raining and no neighbours could collect it.

Vinted then tried to take the payment after 2 days but I couldn’t it as I was on holiday. I therefore raised an issue and was told by Yodel to talk to Vinted. Vinted were awful in their language and were not helpful at all. They were rude, took ages to respond, never kept me in the loop and didn’t understand the issue at all. They replied today after 7 days saying it was delivered and that is it. When I returned home on 4th Jan, the package was not there. I have not received my parcel and my money has been taken.

Absolutely ridiculous that Vinted cannot solve this. It is clearly Yodels fault and they haven’t bothered to sort it