Vinted complaint: No help after returned parcel is lost

Name: No help after returned parcel is lost
Item: Vinted
Rating: 1
Author: Lauren

Open 27 Oct 2023 66 views Fashion

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Filed 27 Oct 2023 by Lauren

A buyer never collected a parcel so it was collected by an InPost courier on 8th October to return to me. I waited 15 working days as instructed by Vinted, however, still no parcel. I contacted them again and they have refused to help me and shut down my support ticket.

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Case details

Status: Open
Company: Vinted
Filed: 27 Oct 2023
Rating: 1/5
Desired resolution: Vinted should be providing me with a lost parcel form which they then take up with InPost, so that I can then claim for the items which are missing and obviously not being returned to me.
Problem: Returned parcel lost, support ticket closed
About: returned parcel
Dealing with it for: 3 weeks

Progress

Filed
Company notified
Company replied
Resolved

27 Oct 2023 Complaint filed and published
27 Oct 2023 Message from Bizzy: we notified Vinted about this complaint.

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