Vinted complaint: No help after returned parcel is lost

Complaint from Lasooph reported on 27 October 2023 about Vinted

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My complaint:

A buyer never collected a parcel so it was collected by an InPost courier on 8th October to return to me. I waited 15 working days as instructed by Vinted, however, still no parcel. I contacted them again and they have refused to help me and shut down my support ticket.

Suggested solution:

Vinted should be providing me with a lost parcel form which they then take up with InPost, so that I can then claim for the items which are missing and obviously not being returned to me.

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