Vinted complaint: Missing money

Good afternoon

Can someone please take responsibility and put my £46 back into my vinted account ASAP.

I requested on the 21 of December a withdrawal of £46 to my external Saga account ending in 7923. Unfortunately, my Saga account could not accept the payment as Vinted has not been set up at Saga for transfers. In the circumstances Saga returned the £46 to Vinted on the 22nd of December.

Due to Christmas and New Year holidays, I appreciated that the money may take a bit longer to appear back in my Vinted account.

I called Saga to make sure the money had been returned, it was on the date I have already mentioned above. I was given the following reference 16951352840126F9 to quote to the vinted support team, this was ed on the 13th of January.

This has still not been resolved after numerous communications with various members of the support team. I have asked twice to raise a formal complaint for someone to take responsibility to find my money which Vinted has.

The final message from Mezzi in their support team, ended with. However, we have to follow the standard procedure in such situations. Thus my hands are tied, and I cannot take further action. Mezzi didn’t even acknowledge my request to raise a formal complaint.

I have now received a letter from Saga to the detailed references for the returned payment as no statement could be produced as no payment was made into my Saga account.

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