Vinted complaint: Missing item
Filed 7 Jul 2023 by Louise
I have sent an item to the purchaser a week ago. I have received a message to say it is not being delivered by the date expected and to wait until 21 July and it it doesn’t get there, I can get compensation. I have asked twice for updates as to exactly why the item is delayed/what has happened via InPost which is one of their postage providers. The last update on InPost was three days ago. I need transparency. I am quite upset about this as the item is like new and I took care to carefully pack, take photos and get sent to the purchaser so she could get her purchase ly. I find it quite alarming that the item being delayed and or lost doesn’t seem to be a concern. I need an update urgently.
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