Vinted complaint: Scammed and CS wouldn’t help
Filed 4 Oct 2023 by S
I purchased an item and nothing said it was only one bed rail (photo of 2 boxes, title saying bed rails, description saying bed rails, me referring to these as plural in my chat with the seller and not getting corrected). Also, item advertised as 1.8M (copy-paste description from a website), but when queried the seller said it’s 2M. What I received is 1.8M. I agreed to return it as a goodwill gesture, with the seller saying if I select return it I’d get a full refund from Vinted. She accepted the return, but turns out I’m not getting any free return label as advised. All proofs supplied to Vinted CS which just keeps repeating I have to bear the label cost or resolve it with the seller – what are they here for, then?
Report
Discussion
0 comments
No comments yet. Been through something similar with Vinted? Start the discussion above.
More Vinted complaints
View all 341Unfair refund
To summarise, on the 24th December I had sent a package off to a customer for an item I had…
Appalling customer service
Posted parcel as advised by in house collections driver that was at the lockers at the time was having issues…
Buyer got refunded for damaged in transit
They got refunded and got to keep my item while I get NOTHING