Viagogo complaint: Refund of Theatre tickets for cancelled performance

Complaint from jimmswilcock@aol.com reported on 27 September 2021 about Viagogo

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My complaint:

I purchased 2 tickets to see Les Miserables in Salford Quays in May 2020.
The performance was cancelled due to Covid 19. I have been offered a voucher in lieu but this is no good as I am classed as medically vulnerable and my doctor has advised me not to attend the theatre, concerts or busy shopping centres. I have epilepsy, diabetes, high blood pressure and high statins.

Suggested solution:

I would like the overall charge of £164.72 for the 2 tickets refunded to my bank account. Interestingly, the tickets were issued for the wrong name (Fletcher) although the seat numbers on the tickets corresponded to the ones that I booked.

Viagogo complaint Refund of Theatre tickets for cancelled performance
Viagogo complaint Refund of Theatre tickets for cancelled performance
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