Viagogo complaint: call centre is rubbish
Filed 30 Mar 2022 by mick
tried buying tickets for war of the worlds, account details never worker, created a new account.
when logging in to the new account, it said, my account was locked.
i called the call centre.
NEVER AGAIN!!!!!!
1st attempt, made my blood boil.
person had useless level of English language skills, not qualified to answer phone calls. I had to hand up.
2nd person refused to escalate my complaint to her line manager. saying it was impossible,
as a former Call Centre manager, I know it is NOT impossible.
she would NOT answer a direct question, simply repeating a script.
I wanted a DIRECT REPLY. no such luck.
GO BACK TO TRAINING YOUR STAFF.
they cannot do their job correctly, they cannot commit to answering a basic question, they have no way of dealing with a simple problem.
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