UPS complaint: Staff and possible owner

I came in today to return a jacket to Amazon. The last 6 times that I have returned items in the past and when I have shipped from an actual UPS store you (the customer) didn’t need to box or bag the item. At a dropoff location you need to have it boxed and labeled. Apparently since the last time I was in the store that policy has changed. Live and learn.

I entered the store and waited my turn at the counter. Once at the counter I tried several different ways to bring either the email from Amazon or the Amazon My orders section up on the app with no luck. The employee (tattooed up the arms and long hair in a ponytail) asked to look at my phone. It was clearly a Samsung Galaxy. A galaxy doesn’t look anything like a iPhone which is quite smaller and more square shaped. More on why I said that later.

Um, you need to hit the yellow button on the email and wait. Sometimes it takes a while. I did. It took a long while and nothing happened. Then I got a We can’t help you now error message. Did you go to Settings? (Multiple times). Oh yeah…Um, yeah. I don’t have a droid. I don’t know how to work it so you can enter the password to access our WIFI. It’s protected. So I can’t help ya. And then he turned and walked away from the counter to the back room without asking another employee for help.

I rolled my eyes and sat in an empty chair in front of a computer to look at my phone. Two seconds later an employee (chunky guy with black hair and black glasses) came up to me and said Um, that’s my chair. Could you move? He didn’t ask if I needed assistance either.

I took the jacket and threw it on the counter in the center of the store and was waiting to be challenged in some way again. Nothing. So as a last resort I grabbed the jacket, went out into the snow and tried to access my phone. No problem. The QT code came right up. Apparently the store WIFI was blocking my signal.

So I went back into the store and got the Smart Aleck Asshole. The Smart Aleck Asshole was tall with grey hair and dark glasses. He was wearing a black polo shirt. I’m pretty sure he is the owner. In just a few words I could tell he was a know-it-all AND a jerk. And I knew that he cultivated the staff who were currently in the store with him. Ones who can only enter a few commands in the computer, scan a code and literally THROW your item in a box across the store. Nice touch.

I put the jacket on the counter and held up my phone with the QT code. You DO know that your item needs to be BOXED prior to shipping. Well, duh, obviously I DIDN’T KNOW that which is why it WASN’T BOXED. I looked at him in disbelief and said Well get a box then. I was fed up.

He was the 3rd dipshit at this store who didn’t assist me, get someone who knew what they were doing to assist me, nicely explain what I needed to do, or say it with a please or thank you, OR in a kind manner. Nope not at this store.

And then he said non apologetically I don’t know where you got that it needs to be BOXED. It needs to be POLY-BAGGED. Well Smartass… you just told me that it needed to be BOXED. And when I looked at the email later it didn’t specify that the jacket needed to be poly-bagged.

I threw my card at him and he put it on the counter after fiddling with his computer. I don’t do that you do. Put it in the machine. I put it in the machine and he didn’t say anything so I pulled it out. Long drawn out sign from Smart Aleck Asshole. Put it back in the machine again. Ok wait. Now hit the green button. Ok, when it beeps pull it out. I was actually surprised when he gave me directions on how to work his equipment.

Every store (even within the UPS network) has a different way to process payment and this was no exception. Slide it, put the chip in, slide and hit the green button when ed, hover it over the reader, put it in the chip reader. I’m not familiar with how your equipment works since I don’t go in the store too often, thank god, and the writing on the screen was in 4 point font. Meaning really small and unreadable. I don’t see that great. When he assisted me I didn’t have a problem. Even with his shitty attitude while doing so.

He gave me my receipts and TOLD ME to leave. I replied I needed to see the jacket bagged (after all I had just paid for it) label it and then I would leave. He did what I asked and threw it in the box across the store.

Instead of keeping his BIG SMARK ALECK MOUTH SHUT he said insincerely and with undisguised sarcasm Have a great day. Well I WAS having a great day until I had to enter his SHIT SHOW of a store and deal with him and his lousy staff. Good riddance. And to his poor wife GOOD LUCK. You will need it.