My complaint:
Missed delivery on 7-22-2023. Today, 7-27-2023 UPS truck backed into my drive around 3:00 p.m. I went to the stoop to meet driver as signature was required. I waited. Engine turned off, I heard doors banging and driver singing. Engine started up and truck drove away.
Called 800 833 9943 spoke with Bjorn. He said I would get a call or email in one hour. I have received neither. UPS app says package still out for delivery. Where is my package and when will I get it please?
Suggested solution:
I need a supervisor from the local office 23116 to contact me and advise me of the location of my package and when I can expect a delivery. The front line workers advised me I would be contacted within an hour which did not happen. FB messenger stated the package was still out for delivery and no information was available.
I am also confused as to the UPS truck in my driveway and would like an explanation. No package was delivered.
