UPbit complaint?

Do you have a dispute or a bad customer experience with UPbit? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

UPbit takes support requests through the help centre and the enquiry channel inside the UPbit app and on upbit.com, signed in to the account the problem concerns, since almost every answer depends on the verification level of that account. The enquiry you open is the record, so put the whole problem in the first message instead of in pieces. Have the transaction hash for each transfer, the destination address or bank account, the exact time the order or withdrawal was placed, and screenshots of the balance and the trade history ready.

Withdrawal held, or the account locked while verification is repeated? Take it through our complaint process and we push your complaint out by email, social media and printed letters.

A blocked UPbit withdrawal is usually a hold rather than a refusal. The common triggers are a withdrawal address added recently, a deposit that has not aged yet, a change to the linked bank account or the device you log in from, and an identity check that has to be repeated. The message shown when the request was stopped says which one applies, so keep it word for word rather than paraphrasing it later. Once a withdrawal has a transaction hash it has left UPbit, and the delay then sits with the network or the receiving platform, which you can confirm yourself in a block explorer.

Still held after the checks are done? Start the case here: we open a case and keep advising you on what to send next and when to escalate.

Coin sent on the wrong network, or without a memo or tag where one is required, does not show up in the UPbit balance, and it is not lost in the ordinary sense: it sits at an address on a chain the account does not display. Recovery is manual work and depends on whether the exchange controls that address, so treat it as a request rather than a right. Raise the enquiry immediately with the transaction hash, the sending platform, the coin and network used, the destination address and the memo if there was one, and ask the sending platform for the same details in writing. For every future transfer, a small test amount and a check that the network matches at both ends costs minutes and prevents this entirely.

UPbit access is tied to identity documents and, for won deposits and withdrawals, to a bank account held in the same name as the exchange account, so a mismatch between the two names is a common reason a transfer bounces back or a limit will not lift. If the process stalls, write down what was asked for, the date and time each document was uploaded, and the wording of any refusal, then resubmit the complete set rather than one page at a time. Keep the email address and phone number on the account current: a lost number turns a routine check into a long recovery. Do not create a second account while the first is under review.

Set it out here and we write it up in minutes, with every upload date, the wording of each refusal and the name on the bank account set against the name on the exchange account.

Nothing has been reported about UPbit here yet. Our research shows what typically goes wrong at large cryptocurrency exchanges: withdrawal limits and holds that arrive without warning, accounts locked while identity or bank verification is repeated, deposits sent on the wrong network that never appear, orders that fail or fill at an unexpected price when the platform is under load, pairs and listings removed at short notice, and support reachable only through a ticket queue.

Sound familiar? Be the first to report it and open the record for other consumers.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of UPbit through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with UPbit can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.