Complaint: Order not arrived refunded and then has retaken the payment – now refusing to give refund

on 13 November 2020 about Uber Eats in category Fast Food / Delivery / Takeaway

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My complaint:

Order placed, notified Uber Eats three times nothing had arrived, resolved quickly the next day and refund processed. Placed a new order for a different restaurant the following week at the same time of taking the payment for the new order they have re-taken the payment for the previously refunded order that did not arrive the previous week. Notified them of this and the only reply I am receiving is they cannot provide me a refund as was more than 48 hours ago. They are not listening to the fact I did, I have had a refund and now been charged for the same order again that did not arrive from a week ago.

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Justified complaint?

Suggested solution:

Refund the amount they have re-taken for a delivery they accept did not arrive the previous week and have already refunded me once but for some reason decided to retake the payment.

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