My complaint:
Order placed, notified Uber Eats three times nothing had arrived, resolved quickly the next day and refund processed. Placed a new order for a different restaurant the following week at the same time of taking the payment for the new order they have re-taken the payment for the previously refunded order that did not arrive the previous week. Notified them of this and the only reply I am receiving is they cannot provide me a refund as was more than 48 hours ago. They are not listening to the fact I did, I have had a refund and now been charged for the same order again that did not arrive from a week ago.
Suggested solution:
Refund the amount they have re-taken for a delivery they accept did not arrive the previous week and have already refunded me once but for some reason decided to retake the payment.
