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Uber Eats complaint: Order not arrived refunded and then has retaken the payment – now refusing to give refund

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Filed 13 Nov 2020 by Sean

Order placed, notified Uber Eats three times nothing had arrived, resolved quickly the next day and refund processed. Placed a new order for a different restaurant the following week at the same time of taking the payment for the new order they have re-taken the payment for the previously refunded order that did not arrive the previous week. Notified them of this and the only reply I am receiving is they cannot provide me a refund as was more than 48 hours ago. They are not listening to the fact I did, I have had a refund and now been charged for the same order again that did not arrive from a week ago.

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