Uber Eats complaint: Food not delivered

Unbelievably dreadful service, I was waiting for my order from prezzo and the lady who was meant to deliver called me once to ask what number I was after she said “number 10” I said “no it’s number 2” she then ended the phone. After that I heard nothing, had no miss calls from her or nothing. I had a call from Uber saying she was trying to contact me but she clearly wasn’t as I have no miss calls. She then said she waited at my address for 10 mins however she didn’t as she couldn’t even find my adress for starters, also clearly is a misunderstanding as there was no knock at my door and the food still wasn’t there an hour after it was meant to be. I complained to a customer rep who told me I can’t have a refund due to the driver waiting for 10 mins even tho I was waiting in my bedroom and can see the drive from there in which I knew she wasn’t. I’ve never had such bad customer service in my life.I also tried calling the driver multiple times in which she didn’t pick up and prezzo also didn’t pick up nothing else I could have done.