My complaint:
Trip.com never updates flight changes. Customer needs to remind them about flight change. Not them to customers. Every time me and my family book ticket from them. They NEVER give heads ups on delay and etc. Including carry on included. When booking tickets, it shows as covered but when you go to airport, that say carry on not included. Spoke to their reps and they just keep making you repeat your words and not solve. Spoke to Clair then Samantha then Steven.
Suggested solution:
Solve my issue. Just just keep making me repeat my words for 2.5 hours and ended up not solving
