Trip.com complaint: flights cancelled in error by Trip.com

I booked a return flight through Trip.com from Larnaca to London on 16 Jul 2023. The flights were with Wizz Air, the outward flight was on 26 Jul 23 and the return flight was on 28 Jul 23. The trip was to attend a family funeral.

I checked in for the outbound flight on 25 Jul 23 and flew on the 26th as planned. I attempted to check in on the evening of 27 Jul for the return leg but discovered the flight had been cancelled. I called Trip.com and was told the entire trip was cancelled on 16 Jul 23, and once cancelled it cannot be undone. At no stage had I cancelled this booking! I was advised to book a separate return flight and then resolve the case with Trip.com on my return to Cyprus. I had no other option but to comply with this advice.

On my return I have been in touch with Trip.com but am sure I am only dealing with chat bots due to the repetitive cycles of answering the same questions and getting the same response. Trip.com state my flights were cancelled on 16 Jul 23 and it was therefore not possible for me to make my trip to the UK. I made the journey and have proof of this! I was told the flights were cancelled at my end using a Mac laptop. I don’t own a Mac laptop, and it should not be possible for anyone to cancel my booking due to a secure booking pin and atory email. The cancellation can only have been made internally by Trip.com, either through human error or a computer issue.

Trip.com left me stranded in the UK with no immediate assistance! I had to re-book my return leg on the same flight with the same airline (Wizz Air) due to my UK hire car drop off and Cyprus pick up. This additional flight cost me £490! Trip.com left me in a ridiculous situation and have repeatedly told me I cancelled the booking on 16 Jul 23, yet I received no emails, no refund, no information of any cancellation. If I had cancelled on the 16 Jul, how was I able to check in online on 25 Jul and fly on 26 Jul?