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TracFone complaint: email ation of replacement of my defective returned phone. Samsung phone.

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Filed 5 May 2021 by Jack

Ticket 1234265385 assigned 552021. Acting on tech supports directive, my defective Samsung 10e cell phone was returned to your distribution center in La Verne, TN via UPS on 426. No ation was sent to me of its arrival at La Verned on 4282021. After several chats phone calls was told a replacement phone was shipped. Never happened. After a lengthy telephone discussion 5321, was told a replacement was ordered would be shipped 552021. I was also told a tracking would be received this AM by phone call. No tracking number given. Instead same run-around repeated. Was told email ation was being sent. ation of replacement, as in past not sent, only sales advertising emails. My customer account has been wiped clean of this matter. As a customer of many years, it’s hard to preserve my trust in Tracfone .

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1 comment

  1. [email protected]

    There are several errors omissions in your (Complaint Biz) copy and post of my complaint. Confuses the posting as I submitted. For example: the word ation, I am seeking from Tracfone, is missing? Also dates given are missing. The slant symbol separating month, day and year which interferes with reading a clear and understandable message. Disappointed. It should be easy for Complain Biz to resolve my problem, if that's what your business service is all about.

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