Bank statement charge
What is a USA* or CTLP* charge on my bank statement?
Who charged you
A vending, laundry or kiosk operator that takes cards with a Cantaloupe reader
USA* and CTLP* are the prefixes of Cantaloupe, formerly USA Technologies, whose card readers sit on vending machines, laundry machines, kiosks and arcade games. The charge is usually a small purchase from the machine's operator, named after the asterisk, such as a snack, a drink, a wash or a game.
How it can show on a statement
USA*USA*[OPERATOR NAME]USA*[OPERATOR NAME] [CITY] [STATE]CTLP*[OPERATOR NAME]
Find out what it was
- 1
Read the name after USA* or CTLP*: it is the operator's business name, often cut short, so compare it with the machines at places you went that day.
- 2
Match the date and amount with a snack, drink, wash or game; these lines are usually a few dollars.
- 3
Check whether the line is still pending: a hold of up to $5 changes to the real price once the payment posts.
- 4
Ask others who use your card whether they bought something from a machine.
- 5
Still a charge you did not agree to? File your complaint here. We write it with you and send it to the business, so you do not have to chase it yourself.
Not in any of your accounts? If nobody in your household made it, someone else may have used your card details. Your card issuer can stop the card, so the charges do not continue.
Why does it say “USA*”?
Cantaloupe makes the card reader, so its prefix comes first on the line. The operator who stocks and runs the machine sets the name after the asterisk, and Cantaloupe tells operators to choose the business name they want on the cardholder's statement. So you see a vending or laundry company's name, often cut short, instead of the office, school or hotel where the machine stands.
The company used to be called USA Technologies, and lines from its readers began with USA*, sometimes followed by a city and state. It renamed itself Cantaloupe, Inc. and took the stock ticker CTLP, and newer lines start with CTLP* instead. Cantaloupe is now part of 365 Retail Markets. Not every USA* line is a machine, though: a few mail-order catalog sellers also put USA* in front of their name, so the name after the asterisk tells you more than the prefix.
Why you might see this charge
- A snack or drink from a vending machine at work, at school, in a hospital or in a hotel.
- A wash or dry at a laundry machine, or air and vacuum at a car wash.
- A game, massage chair, kiosk or break room self-checkout market that takes cards.
- A pending hold of up to $5 that changes to the real price once the payment posts, usually 24 to 72 hours later.
- A mail-order catalog purchase: a few catalog sellers' lines also start with USA*.
- Someone else in your home or workplace using your card at a machine.
Is USA* legit?
Cantaloupe is a real payments company based in Malvern, Pennsylvania, now owned by 365 Retail Markets, and USA* and CTLP* lines are normally small payments at real machines. The prefix says nothing about the operator, though: the charge comes from the business named after the asterisk, and a few USA* lines come from catalog sellers rather than machines.
If a text or email that uses the Cantaloupe or USA Technologies name asks you to confirm a payment or claim a refund through a link, do not use the link: match the charge with your own purchases instead.
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| FID BKG SVC LLC MONEYLINE | Fidelity Investments | FID BKG SVC LLC MONEYLINE is Fidelity Brokerage Services, the brokerage company behind Fidelity Investments accounts. |
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Questions about USA*
What is a USA Technologies charge on my credit card?
USA Technologies is the old name of Cantaloupe, the company behind the card readers on many vending machines and kiosks. A USA* line is a payment at one of those machines, and the name after the asterisk is the operator.
What is a Cantaloupe charge on my credit card?
Cantaloupe makes the card readers on many vending, laundry and arcade machines. Lines from its readers start with CTLP*, after the company's stock ticker, followed by the operator's name. Cantaloupe says the usual cause is a recent machine purchase by you or someone in your household.
Why was I charged $5 when I paid less?
Cantaloupe card readers can place a hold of up to $5 when you tap or swipe. The line changes to the actual price once the payment posts, usually within 24 to 72 hours.
What if I did not agree to a USA* or CTLP* charge?
File a complaint on Complain.biz. We write it with you and send it to the business named after the asterisk, so you do not have to chase it yourself.
Based on
- Customer FAQs: I do not recognize the business name on my statement (Cantaloupe)
- Pre-authorization FAQs: business name on the cardholder's statement, hold of up to $5 (Cantaloupe)
- Consumer services: arcade, car wash and air vac, massage chairs, laundry (Cantaloupe)
- USA Technologies officially launches as Cantaloupe, Inc., ticker CTLP (Business Wire)
- 365 Retail Markets completes acquisition of Cantaloupe (365 Retail Markets)
- FAQs: a statement reading USA Canteen Vending city/state is a USA Technologies card reader (Canteen)
- State of Delaware open data: state employee card transactions (USA*[operator] and CTLP*[operator] lines, including USA* catalog sellers)